Job Postings

Job Descriptions | Valid through 5/30/13

Personal Banker

Reports to: Assistant Community Banking Manager

Current Number of Open Positions: (2)

Locations of Open Positions: Brookfield and Hubbard

Company: The Cortland Savings & Banking Company

Department: Retail

Status: Part Time (20 Hours Per Week; As assigned)

Job Objective (Purpose of the position):
Primary responsibility is to acquire new customer relationship to the bank and grow product penetration of current customers. Profiles customer to open new accounts, cross-sell loans, additional depository products and services.  Provides customer service and resolves customer problems. Assist Branch Manager in educating staff on new products/cross-selling, loan portfolio managements, taking loan applications, discussing rate options, scheduling appointments, attainment of expected sales goals assigned by manager.  Assist in the day-to-day management of branch operations to ensure efficiency and compliance of procedures and policies. Assist Tellers.

ESSENTIAL FUNCTIONS
1.    Generate new customer leads through the use of cold calling new customers and business, profiling current customers and businesses for additional needs and responding to referrals from internal and external sources
2.    Greet customers, answer customer inquiries; take customer service phone calls. Overall provide a friendly, pleasant and professional environment in which to conduct bank business
3.    Open and close deposit accounts, including Individual Retirement Account (IRA), STAR/Debit card, Discount Brokerage Accounts and process transactions. Advise customers on lending products and benefits of all bank products
4.    Follow-up on new households to extend further services and insure customer satisfaction and retention.
5.    Assist the Assistant Community Banking Manager with customer contacts, questions and portfolio management.
6.    Work with Internet Banking Customers, specifically bill pay and cash management, including account maintenance and customer calls.
7.    Explain and follow new services and/or provide follow-up training at the branch level.
8.    Ensure that established policies and procedures are followed in areas supervised.
9.    Sign cashier’s checks based on established limits and grant approval or denial of foreign checks.
10.    Obtain daily/weekly rate schedules and discuss rate options as needed.


ACCOUNTABILITY/GOALS
1.    Responsible achieving individual sales goals for bank products and growing the branch profitability and balance sheet
2.    Ensure branch customers receive an excellent level of customer service and comply with the established customer experience procedures.
3.    Maintain knowledge of all bank products and assist in training branch colleagues on product knowledge


Non-essential Functions (Marginal tasks performed by incumbent of the position):
1.    Provide some clerical services to the office.
2.    Community service/involvement.

General Description ( A descriptive account of how this job is done to someone who has never done it):
The major responsibility of someone in this position is spent meeting with current customers and prospects (50%) and providing customer service (30%). About 20% of one’s time is devoted to functions related to the operation of the office such as account/portfolio maintenance.  The majority of the time, about 70% is spent sitting, 20% of the time is spent walking and 10% standing.

Job Standards (Minimum qualifications needed to perform essential job functions):
1.    Specialized training in a business discipline acquired through up to 18 months of education and training beyond high school.  Most likely acquired through college, university or business school attendance or equivalent experience.
2.    Computer experience, Word, Excel-general knowledge and operational skills
3.    Calculator skills
4.    Basic math skills
5.    Customer contact skills
6.    Successful completion of Bank’s training program(s).
7.    3-5 years prior banking/business experience.
8.    12-24 months of inside sales experience

Job Location(s) (Place(s) where work is performed):
Any branch location

Equipment (Machines, Devices, tools, etc. used in job performance):
1.    Computer
2.    Calculator
3.    Typewriter
4.    Copier
5.    Fax Machine
6.    Cash Advance Machine
7.    Check Protector

Critical Skills/Expertise (Needed for this job, specifically):
1.    Customer contact skills
2.    Successful completion of Bank’s training program(s).
3.    Computer skills
4.    Basic math skills

Profile:
The successful candidate must be optimistic, articulate, loyal, reliable, patient, accurate, tactful, systematic, diplomatic and thorough.  The candidate must be a problem solver, decision maker, goal oriented, assertive, and possess good communication skills.

Also must be helpful, courteous, able to concentrate, tenacious, calm and an excellent listener, detail oriented, careful and logical.

Head Teller

Reports to: Assistant Community Banking Manager

Current Number of Open Positions: (1)

Locations of Open Positions: Hubbard

Company: The Cortland Savings & Banking Company

Department: Retail

Status: Full Time (8 a.m. to 5 p.m. M-TR; 8 a.m. to 6 p.m. Fri.; 9 a.m. to 12:30 p.m. Sat.; Day off as assigned)

Job Objective (Purpose of the position):
Under general supervision, but following established policies and procedures, provide a variety of customer service functions including processing savings accounts, checking accounts, loan transactions, cashing checks, and selling money orders and cashier’s checks.  Responsible for balancing each day’s transactions and verifying cash totals.  Promote bank products and specials and refer customer for additional bank products to meet their financial needs. Assists tellers with complex balancing and other work related problems.  Prepare Teller Reports as necessary. Coach tellers on the daily product referral process.

Essential Job Functions (Functions essential to attaining job objectives):
1.    Greet customers in a courteous, professional manner while providing prompt, efficient, accurate service in processing transactions.
2.    Receives account deposits and loan payments.  Verify amounts, examine checks for endorsement and negotiability, collect appropriate fees and process transactions.
3.    Cash checks and process account withdrawal requests after verifying signatures and determining negotiability and availability.
4.    Take application for Savings Bonds, issue cashier’s checks, money orders and traveler’s checks.
5.    Effective operation of teller and bank software.
6.    Promote and refer customers for additional banking products to meet their financial needs
7.    Balance ATM.
8.    Comply with Bank Policy and Procedures for Safe Deposit Box and Cash Advances.
9.    Assist other tellers with processing transaction and balancing.
10.    Schedule, evaluate, direct the day to day activities, and assist with balancing.
11.    Oversee the maintenance of the vault in accordance with established operating procedures.
12.    Comply with Bank Policy and Procedures for security.
13.    Prepare teller reports as necessary.
14.    May assume responsibility for the office in the temporary absence of management.
15.    May be responsible to open and close deposit accounts, including Individual Retirement Accounts (IRA), MAC/Debit Card and Discount Brokerage Accounts.

Accountability and Goals
1.    Responsible for maintaining acceptable branch cash levels (teller window and vault)
2.    All accounts are opened according to bank policy and procedures.
3.    Branch customers receive prompt service.
4.    Meet individual referral goals and assist teller colleagues with tools to meet their individual referral goals
5.    Level of Cash Items for branch.
6.    Level of Over and Shorts for branch.
7.    Level of policy violations resulting in monetary loss, such as overriding a hold or approving the cashing of a check.

Non-essential Functions (Marginal tasks performed by incumbent of the position):
1.    Answer telephone inquiries.
2.    Maintain a neat and orderly work area.
3.    Various other duties as assigned.

General Description (A descriptive account of how this job is done to someone who have never done it):
The major responsibility of someone in this position (about 40 of one’s time) is spent supervising, scheduling, evaluating and directing the day to day activities of assigned staff.  About 20% of one’s time is devoted to overseeing the maintenance of the vault.  About 30% of their time is spent running a teller window.  About 10% of one’s time is devoted to balancing.  The 20% of the time is spent sitting, 60 % of the time is spent standing and 20% walking.   Must lift bulk coin (up to 30 lbs.) and cash drawer (up to 15 lbs.).

Job Standards (Minimum qualifications needed to perform essential job functions):
1.    High school diploma or equivalent.
2.    Calculator skills
3.    Basic math skills
4.    Customer contact skills
5.    Successful completion of Bank’s training program(s).
6.    Three years previous teller experience.
7.    Previous supervisory and/or Lead Teller experience.
8.    Exceptional balancing record.

Job Location(s) (Place(s) where work is performed):
All Locations

Equipment (Machines, Devices, tools, etc. used in job performance):
1.    Teller Terminal
2.    Calculator
3.    Typewriter
4.    Copier
5.    Fax Machine
6.    Check Protector
7.    Security equipment.
8.    Cash counter.
9.    ATM
10.    Alarm system

Critical Skills/Expertise (Needed for this job, specifically):
1.    Customer contact skills
2.    Successful completion of Bank’s training program(s)
3.    Computer skills
4.    Basic math skills
5.    Leadership skills

Profile
1.    The successful candidate must be optimistic, articulate, loyal, reliable, patient, accurate, tactful, systematic, diplomatic and thorough.  The candidate must be a problem solver, decision maker, goal oriented, assertive, possess good communication skills.
2.    Also must be helpful, courteous, able to concentrate, tenacious, calm and an excellent listener, detail oriented, careful and logical.

The Bank retains the right to change the terms and conditions of the position(s) at any time.

To inquire about this position at Cortland Banks please contact Human Resources Manager Darlene Mack.

Darlene Mack
Human Resources Manager
330.637.8040 x1167
dmack@cortland-banks.com

We are an equal opportunity employer m/f/d/v drug-free workplace.