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Online Banking "NetTeller" Overview

Security Tips, General Information and Support

Download NetTeller Application & Disclosure Documents

Online Banking Brochure

NetTeller General Information

There are 3 NetTeller Internet banking modules:

  • Home: The Home Banking module allows our customers to use the Internet to perform such basic banking tasks as viewing account balances, transferring funds between accounts, viewing rates, and viewing statements and check images. In addition to registration tabs for Mobile Banking and eStatements.

  • Bill Payment: The free Bill Payment module allows our customers to use the Internet to make payments to businesses or individuals. These payments can be made on a one-time basis, or repetitively according to customer-determined schedules.

  • Cash Management: The Cash Management module allows our corporate customers to use the Internet to perform basic cash management functions, including wire transfers.

NetTeller Online Banking FAQ
Online Bill Pay FAQ

NetTeller Customer Support

If you have questions about NetTeller or have problems with NetTeller call us or email us at (please include your name and phone number):

Cortland Banks NetTeller Support: 330-637-8040

Notice: Since information sent by email is at risk of loss of confidentiality when it is transmitted over the internet, we do not recommend sending confidential information by email. Such information would include account numbers, social security numbers, credit card numbers, and passwords.

If you have questions about or problems with the Bill Pay function of NetTeller, call:
Bill Pay Customer Service Assistance: (330) 637-8040


Online banking ‘NetTeller’ customers who experience problems accessing the NetTeller server can attempt the following steps to resolve the problem:

  • Determine which version of browser is in use:
    NetTeller supports Microsoft Internet Explorer version 7.0 and higher, Firefox version 3 and higher, and Safari version 4.0 and higher. The Encryption Level must be at least 128-bit encryption. For Internet Explorer, start your browser, choose the “Help” menu, then the “About Internet Explorer” option. This dialog box will display the version, as well as indicating the encryption level.
  • Ensure java is enabled: In Internet Explorer, you can either:
  • Ensure that cookies are enabled for the NetTeller site:
  • Clear your Internet browser cache:
    • In Internet Explorer, choose the “Tools” menu, and the “Internet Options…” option. 
    • Click the “General” tab, and click the “Delete..." button in the "Browsing history" section. 
    • Click the "Delete files..." and "Delete cookies...” buttons.  (Internet Explorer 8 and 9 have check boxes for "Temporary Internet Files" and "Cookies", instead of buttons.) (If you wish, you may try taking just the "Delete files..." or "Temporary Internet Files" option, first. If this resolves the problem, you will not need to delete your cookie files.)  WARNING: This action will clear all of the user’s Temporary Internet Files and Cookies, not just those for NetTeller.

Other Troubleshooting Tips:

  • If the problem still exists, try another secure site, if possible, to determine if the problem is specific to NetTeller, or if all secure sites are affected.
  • If you are an AOL user, be advised that the AOL browser is no longer a supported browser for NetTeller, and may provide limited or no NetTeller functionality.  Determine if the problem is specific to the AOL browser by connecting to AOL; then (while still connected), open Internet Explorer (make sure Internet Explorer is version 7.0 or higher, 128-bit encryption-enabled, with java and cookies enabled), and try the NetTeller site again. If this works, then the problem is likely AOL-browser-related.  Also, check the AOL Personal Filing Cabinet for excessive entries, which may slow the AOL application down to the point that it times out and delivers an error message.
  • Check for a nearly full hard drive, or low system ram memory, which would slow access and cause the browser to time out when trying to reach the server.
  • If possible, try accessing the site from a different computer, using the same Internet Service Provider and connection method.